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I have always been a fan of Amazon.com which is why I was particularly saddened and outraged by the recent incident where Amazon remotely deleted books from users’ Kindles. (Volokh had a series of posts on the matter)

Well it appears they have apologized(see below). The apology is remarkably humble, and while it does not erase the incident, it certainly helps to assuage the outrage. I cannot recall another mega company under similar circumstances that came out with such a statement.

This is an apology for the way we previously handled illegally sold copies of 1984 and other novels on Kindle. Our “solution” to the problem was stupid, thoughtless, and painfully out of line with our principles. It is wholly self-inflicted, and we deserve the criticism we’ve received. We will use the scar tissue from this painful mistake to help make better decisions going forward, ones that match our mission.

With deep apology to our customers,

Jeff Bezos
Founder & CEO
Amazon.com

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